Novustream

Novustream for water utilities is a digital management platform designed to streamline the operations of water service providers by integrating billing, consumption monitoring, customer service, and payment processing into a single system. It allows utilities to efficiently manage customer accounts, generate accurate water bills based on meter readings, and provide real-time access to consumption data. Key features include online bill viewing (read) where customers can check their current and past water usage and charges, digital billing (bill) which automates invoice generation and distribution, and online payment integration (pay) that enables users to settle bills through e-wallets, online banking, or payment gateways without visiting payment centers. Additional features may include automated meter reading integration, service request handling, and customer notification systems for due dates or service interruptions. The advantages of Novustream include faster and more convenient bill payment processes, improved billing accuracy, reduced manual workload for utility staff, enhanced transparency for customers, and better revenue collection efficiency for water utilities.